The Help Ticket System is a centralized web-based program that allows you easy access from any internet ready device to resolve your problems. Any user of the help ticket system can simply log in, post a question or inquiry and be guaranteed a response within the allotted time frame.
The agents can use our support portal for any IT issue, whether for personal or professional use. We can offer solutions or help with malware, connectivity issues, printing, and disaster recovery, or offer recommendations on IT related purchases.
Office admins, such as the MCA, DoFI, or Team Leader have a more robust access to the system that allows them to view any tickets entered by their office to track issues entered by the agents. They are also able to add new agents into the system from this interface; giving them instant access to the network resources and common use PCs.